Rompendo o silêncio pelo riso: relações hospitalares e atuação dos palhaços promotores da saúde / Breaking the silence through laughter: hospital relations and the work of health-promoting clowns / Rompiendo el silencio a través de la risa: Las relaciones hospitalarias y el trabajo de los payasos promotores de salud

Justificativa: Desde o início da história, registra-se a presença da figura do palhaço na sociedade, designadamente nos cenários de saúde, onde buscavam levar a arte e a recreação ao processo de tratamento. Entretanto, no século XX, especificamente a partir dos anos 1970, surgiram propostas de trabalho para que essa relação no hospital fosse vinculada à promoção da saúde, de forma integrada e efetiva. Este projeto tem como objetivo avaliar como os palhaços de hospital interferem nas relações hospitalares. O estudo questiona: Como estabelecer relações hospitalares para ampliar a eficácia da intervenção do palhaço? De que forma as relações já existentes entre a organização de palhaços e os hospitais facilitam ou dificultam o acesso aos hospitais? Para responder a estes questionamentos foi utilizada a metodologia de pesquisa qualitativa para a produção de dados através de entrevistas semiestruturadas com integrantes de projetos de palhaços de hospital a nível internacional. Para análise dos dados, foi utilizada a técnica Análise de Conteúdo na modalidade temática de Bardin (2010). Como resultados desta pesquisa estão a compreensão de como são promovidas e mantidas as relações entre as organizações de palhaços e a administração hospitalar, de modo a assegurar a abertura, continuidade, eficácia e reconhecimento do trabalho dos palhaços nesse contexto. Além disso pontua-se a identificação, sistematização e disseminação de práticas, de modo a permitir a sua adoção por outras organizações de palhaços em escala mundial. Como conclusão, foi visualizado o potencial do palhaço de hospital no que diz respeito às relações de gênero e raciais e enquanto instrumento de enfrentamento à colonialidade, principalmente a nível nacional, com respaldo nas políticas do SUS. Mostra-se ainda primordial que o discurso para conhecimento da prática de cuidados dos palhaços promotores da saúde seja compartilhado com os gestores hospitalares, tendo como finalidade promover a qualidade das relações interinstitucionais.

Justification: Since the beginning of history, the presence of clowns in society has been recorded, particularly in healthcare settings, where they sought to bring art and recreation to the treatment process. However, in the 20th century, specifically from the 1970s onwards, proposals emerged to link this relationship in hospital to health promotion, in an integrated and effective way. This project aims to assess how hospital clowns interfere in hospital relationships. The study asks: How can hospital relationships be established to increase the effectiveness of the clown's intervention? How do existing relationships between clown organisations and hospitals facilitate or hinder access to hospitals? To answer these questions, a qualitative research methodology was used to produce data through semi-structured interviews with members of international hospital clown projects. Bardin's (2010) thematic content analysis technique was used to analyse the data. The results of this research include an understanding of how relationships between clown organisations and hospital administration are promoted and maintained in order to ensure the openness, continuity, effectiveness and recognition of clowns' work in this context. In addition, the identification, systematisation and dissemination of practices is highlighted, so that they can be adopted by other clown organisations worldwide. In conclusion, the potential of hospital clowns was visualised with regard to gender and race relations and as an instrument for confronting coloniality, especially at a national level, backed up by SUS policies. It is also essential that the discourse on the care practices of health-promoting clowns is shared with hospital managers, with the aim of promoting the quality of inter-institutional relations.

Justificación: Desde el comienzo de la historia, se ha registrado la presencia de payasos en la sociedad, en particular en el ámbito sanitario, donde buscaban aportar arte y recreación al proceso de tratamiento. Sin embargo, en el siglo XX, concretamente a partir de los años 70, surgieron propuestas para vincular esta relación en el hospital a la promoción de la salud, de forma integrada y eficaz. Este proyecto pretende evaluar cómo los payasos de hospital interfieren en las relaciones hospitalarias. El estudio se pregunta: ¿Cómo se pueden establecer relaciones hospitalarias para aumentar la eficacia de la intervención del payaso? ¿Cómo facilitan o dificultan el acceso a los hospitales las relaciones existentes entre las organizaciones de payasos y los hospitales? Para responder a estas preguntas, se utilizó una metodología de investigación cualitativa para producir datos a través de entrevistas semiestructuradas con miembros de proyectos internacionales de payasos de hospital. Para analizar los datos se utilizó la técnica de análisis de contenido temático de Bardin (2010). Los resultados de esta investigación incluyen la comprensión de cómo se promueven y mantienen las relaciones entre las organizaciones de payasos y la administración hospitalaria con el fin de garantizar la apertura, la continuidad, la eficacia y el reconocimiento del trabajo de los payasos en este contexto. Además, se destaca la identificación, sistematización y difusión de prácticas, para que puedan ser adoptadas por otras organizaciones de payasos en todo el mundo. En conclusión, se visualizó el potencial de los payasos de hospital en lo que se refiere a las relaciones de género y raza y como instrumento de enfrentamiento a la colonialidad, especialmente a nivel nacional, respaldado por las políticas del SUS. También es fundamental que el discurso sobre las prácticas asistenciales de los payasos promotores de salud sea compartido con los gestores hospitalarios, con el objetivo de promover la calidad de las relaciones interinstitucionales.

Mayor uso de teleconsultas programadas y mensajería asincrónica del portal en atención primaria / Increased Use of Scheduled Teleconsultations and Asynchronous Portal Messaging in Primary Care

Introducción: durante la pandemia de COVID-19 hubo un auge sin precedentes de la telemedicina, probablemente por la forzada adopción de tecnología ante las medidas restrictivas. El presente estudio se propuso comparar la interacción y la comunicación entre médicos de cabecera (MC) y pacientes, antes y durante el período de pandemia, en términos de consultas ambulatorias programadas y mensajes del Portal de Salud. Materiales y métodos: corte transversal con muestreo consecutivo de turnos programados y mensajes, ocurridos entre las semanas epidemiológicas (SE) 10 y 23, de 2019 y 2020, respectivamente. Se incluyeron 147 médicos del Servicio de Medicina Familiar y Comunitaria, y una cápita de 73 427 pacientes afiliados al Plan de Salud del Hospital Italiano de Buenos Aires. Se realizó análisis cuantitativo y cualitativo. Resultados: hubo una reducción del 70% de las consultas presenciales (de 76 375 en 2019 a 23 200 en 2020) y un aumento concomitante de teleconsultas (de 255 en la SE13 a 1089 en la SE23). En simultáneo, los mensajes aumentaron sustancialmente (de 28 601 en 2019 a 84 916 en 2020), con un inicio abrupto al comienzo del confinamiento, y una tendencia decreciente a lo largo del tiempo. Antes de la pandemia, el contenido estuvo relacionado con órdenes electrónicas de estudios complementarios, control de resultados, recetas de medicación crónica y/o interconsultas a especialistas, mientras que los dominios más frecuentes durante la pandemia fueron necesidades informativas epidemiológicas, como medidas preventivas para COVID-19, vacuna antineumocócica, vacuna antigripal, casos o sospechas, resultados de hisopados, entre otras. Conclusión: el auge de las tecnologías de la comunicación e información durante la pandemia permitió dar continuidad a los procesos asistenciales en salud pese al distanciamiento físico. Hubo mayor utilización de mensajería por necesidades informativas de los pacientes, y la relación médico-paciente se ha modificado. (AU)

Introduction: during the COVID-19 pandemic, there was an unprecedented boom in telemedicine, probably due to the forced adoption of technology in the face of restrictive measures. This study aimed to compare the interaction and communication between general practitioners and patients before and during the pandemic based on scheduled outpatient consultations and Health Portal messages. Materials and methods: Cross-sectional study with a consecutive sampling of scheduled appointments and messages, occurring between epidemiological weeks (EW) 10 and 23 of 2019 and 2020, respectively. We included 147 physicians from the Family and Community Medicine Service and a capita of 73427 patients affiliated with the Hospital Italiano de Buenos Aires health plan. We conducted a quantitative and qualitative analysis. Results: there was a 70% reduction in face-to-face consultations (from 76375 in 2019 to 23200 in 2020) and a concomitant increase in teleconsultations (from 255 in EW13 to 1089 in EW23). Concurrently, messages increased substantially (from 28601 in 2019 to 84916 in 2020), with an abrupt onset at the beginning of confinement and a decreasing trend over time. Before the pandemic, the content involved electronic orders for complementary studies, outcome monitoring, chronic medication prescriptions, or expert consultations. The most frequent domains during the pandemic were epidemiological information needs, such as preventive measures for COVID-19, pneumococcal vaccine, influenza vaccine, cases or suspicions, and swab results, among others. Conclusion: the rise of communication and information technologies during the pandemic allowed the continuity of healthcare processes despite the physical distance. There was increased use of messaging for patients' information needs, and the doctor-patient relationship has changed. (AU)

Adecuación del esfuerzo terapéutico: retos en pediatría / Adequacy of therapeutic effort: Challenges in pediatrics

La adecuación del esfuerzo terapéutico reemplaza la expresión limitación terapéutica y se define como la decisión de no iniciar medidas diagnósticas y terapéuticas o de suspenderlas en respuesta a la condición del paciente, para evitar conductas potencialmente inapropiadas y redireccionar los objetivos de tratamiento hacia el confort y el bienestar. En la población pediátrica, esta decisión es aún más desafiante debido a la naturaleza de la relación médico-paciente-familia y a la escasez de guías que orienten su implementación. La adecuación del esfuerzo terapéutico está enmarcada en principios éticos y legales, pero existen diversos retos a nivel práctico. Cada proceso de adecuación es único y dinámico, y debe abordarse contemplando a quién realizarlo, cuándo, cómo y con qué medidas.

The term "therapeutic limitation" has been replaced by "adequacy of therapeutic effort" and is defined as the decision to withhold or withdraw diagnostic and therapeutic measures in response to the patient's condition, avoiding potentially inappropriate behaviors and redirectong treatment goals towards comfort and well-being. In the pediatric population, this decision is even more challenging given the nature of the physician-patient-family relationship and the paucity of guidelines to address treatment goals. The adequacy of therapeutic effort is framed by ethical and legal principles, but, in practice, there are several challenges. Each adequacy process is unique and dynamic, and should be addressed by taking into account with what measures, how, when, and in whom it should be implemented

¿Operarios impasibles? Desafíos de la educación y la experiencia médico paciente en relación con la inteligencia artificial / Impersonal Operators?

El presente ensayo explora diversas perspectivas y preocupaciones relacionadas con el impacto de la inteligencia artificial (IA) en la experiencia médico paciente y la educación. El ensayo combina reflexiones narrativas y análisis crítico del problema, utilizando como recurso la novela "Fahrenheit 451" de Ray Bradbury. El autor plantea que la IA, representada, entre otros desarrollos, por los modelos de lenguaje de gran tamaño (Large Language Models ­ LLMs) como ChatGPT, tiene un impacto significativo en la medicina y la educación. A partir de la novela descrita propone preguntas fundamentales en relación con los atributos que constituyen la experiencia médicopaciente, la práctica profesional y, en general, la experiencia humana. Se analizan algunas diferencias entre los modos de razonamiento de seres humanos y sistemas algorítmicos, y se insiste en la importancia de preservar los atributos humanos en la interacción con la inteligencia artificial, como el rol de las emociones y la reflexión crítica. El artículo afirma la importancia de promover prácticas educativas fundadas en la deliberación sobre valores, el pensamiento crítico y la pedagogía sentimental, como alternativas a una relación automática con la tecnología, como expresión de una pérdida de sentido y significado: el nihilismo automático

This essay explores various perspectives and concerns related to the impact of artificial intelligence (AI) on the doctor-patient relationship and education. The essay combines narrative reflections and critical analysis of the issue, using Ray Bradbury's novel "Fahrenheit 451" as a resource. The author argues that AI, represented by developments such as Large Language Models (LLMs) like ChatGPT, has a significant impact on medicine and education. Drawing from the described novel, fundamental questions are posed regarding the attributes that constitute the doctor patient experience, professional practice, and the overall human experience. Some differences between human reasoning and algorithmic systems are analyzed, emphasizing the importance of preserving human attributes in interactions with artificial intelligence, such as the role of emotions and critical reflection. The article asserts the importance of promoting educational practices grounded in deliberation on values, critical thinking, and sentimental pedagogy as alternatives relationship with technology, as an expression of a loss of meaning and significance: automatic nihilism.

Core Competencies Self-Assessment and Patient-Practitioner Orientation during the First Year of a Brazilian Orthopedic Residency / Autoavaliação de competências fundamentais e orientação médico durante o primeiro ano de residência ortopédica brasileira

Abstract Objective Training a competent physician requires to direct the resident profile of graduate students for practice activities. We sought to identify the doctor-patient relationship orientation and the self-assessment of the core competencies, which they pointed out needed to be developed. Methods All 56 orthopedic residents admitted between 2016 and 2019 participated in the present prospective observational study. The Patient Practitioner Orientation Scale (PPOS) and a self-assessment questionnaire were answered at the beginning and end of the first year of residency (R1) in Orthopedics and Traumatology. We calculated mean and standard deviation for PPOS items and scores and analyzed them through the paired t-test. Self-Assessment Questionnaire answer options were "yes" or "I need to improve it" and skills were classified in decreasing order of the frequency of "I need to improve it" responses with description of absolute number and percentage. We compared frequencies using Fisher Test. P-values < 0.05 were considered statistically significant. GraphPad Prism 8.4.3 (GraphPad Software, San Diego, CA, USA) and Microsoft Excel (Microsoft Corporation, Redmond, WA, USA) were used for statistical analysis. Results In the period between the beginning and the end of R1, the total PPOS mean score significantly decreased from 4.63 to 4.50 (p= 0.024), more biomedical-focused. Around one-third of the residents identified competencies of patient care, practice-based learning and improvement, and interpersonal and communication skills as needed to improve. Conclusions The PPOS and self-assessment activities could promote reflection practices and are possible tools for learner-centered competency assessment. Biomedical guidance tends to prevail as the training of physicians progresses, and periodic self-assessments can be worked on to build a growth mindset.

Resumo Objetivo A formação de um médico competente requer direcionar o perfil de pós-graduação residente para atividades práticas. Buscou-se identificar a orientação de relacionamento médico-paciente e a autoavaliação das competências fundamentais que eles apontaram que precisavam ser desenvolvidas. Métodos Todos os 56 residentes em ortopedia admitidos entre 2016 e 2019 participaram do presente estudo observacional prospectivo. A Escala de Orientação Médico-Paciente (Patient Practitioner Orientation Scale [PPOS, na sigla em inglês]) e um questionário de autoavaliação foram respondidos no início e no final do primeiro ano de residência (R1) em Ortopedia e Traumatologia. Calculamos o desvio médio e padrão para itens e pontuações de PPOS e os analisamos através do teste t emparelhado. As opções de resposta do Questionário de Autoavaliação foram "sim" ou "preciso melhorar" e as habilidades foram classificadas na ordem decrescente da frequência das respostas "preciso melhorar" com descrição de número absoluto e percentual. Comparamos frequências usando o teste de Fisher. Consideramos significativos valores-p < 0,05. Os programas GraphPad Prism 8.4.3 (GraphPad Software, San Diego, CA, EUA) e Microsoft Excel (Microsoft Corporation, Redmond, WA, EUA) foram utilizados para análise estatística. Resultados No período entre o início e o final do R1, a média total de PPOS diminuiu significativamente, de 4,63 para 4,50 (p= 0,024), mais focada em biomédica. Cerca de um terço dos residentes identificou competências do cuidado ao paciente, aprendizagem e melhoria baseadas na prática e habilidades interpessoais e de comunicação, como necessitando melhorar. Conclusões As atividades de PPOS e autoavaliação podem promover práticas de reflexão e são possíveis ferramentas para avaliação de competência centrada no aluno. A orientação biomédica tende a prevalecer à medida que a formação dos médicos progride e as autoavaliações periódicas podem ser trabalhadas para construir uma mentalidade de crescimento.

La comunicación del riesgo en cirugía: Un proceso por mejorar / Communication of risk in surgery: A process to improve

Introducción. La evaluación del riesgo es fundamental en el éxito quirúrgico. Las perspectivas de los actores involucrados en el proceso de atención deben alinearse con el fin de planear, comunicar y ejecutar adecuadamente las intervenciones necesarias. El objetivo de este escrito fue analizar el riesgo quirúrgico, considerando los posibles factores relacionados con su estimación, comunicación y comprensión en la práctica clínica. Métodos. Análisis crítico y reflexivo de la información disponible, contrastado con la práctica usual. Se hace un ejercicio con situaciones clínicas habituales. Resultados. La complejidad de los pacientes, los recursos, el contexto y la naturaleza de las intervenciones, demandan una aproximación del riesgo implícito de una cirugía con instrumentos evaluativos confiables y reproducibles. Las percepciones por los médicos, pacientes y administradores en salud acerca del impacto de una cirugía difieren según sus intereses. La transmisión de los resultados es un reto ante la asimetría en el conocimiento, la complejidad de los procedimientos y la incertidumbre en los resultados. La comunicación efectiva, como una competencia, se hace altamente pertinente en la actividad del médico. Facilitar la comprensión del mensaje exige una práctica continua y un proceso de mejoramiento adaptado al contexto de la atención en salud. Conclusiones. El riesgo quirúrgico exige una metodología clara y fiable en su evaluación, comunicación y comprensión entre los actores del sistema de salud. Su presencia está asociada a la actividad profesional de los médicos y requiere competencias que permitan un abordaje no lineal del tema. Es una actividad profesional con el fin de mejorar los desenlaces en salud y la calidad de las intervenciones

Introduction. Evaluation of surgical risk is fundamental in surgical success. The perspectives of the actors involved in the care process must be aligned to adequately plan, communicate, and execute the necessary interventions. The aim of this article is to analyze surgical risk, considering possible factors related to its estimation, communication and understanding in clinical practice. Methods. Critical and reflective analysis of the available information, contrasted with the usual practice. An exercise is done with usual clinical situations. Discussion. Complexity of the patients, resources, context, and nature of the interventions demand an approximation of the implicit risk of surgery with reliable and reproducible evaluation instruments. Perceptions by physicians, patients, and health administrators about the impact of surgery differ according to their interests. The transmission of results is a challenge in the face of asymmetry in knowledge, complexity of procedures and uncertainty in results. Effective communication as a competence becomes highly relevant in the physician's activity. Facilitating the understanding of the message requires continuous practice and an improvement process adapted to the context of health care. Conclusions. Surgical risk requires a clear and reliable methodology in its evaluation, communication and understanding among the actors of the health system. Their presence is associated with the professional activity of doctors and requires skills that allow a non-linear approach to the subject. It is a professional activity that must be empowered to improve health outcomes and the quality of interventions.

Cuestiones bioéticas involucradas en los Cuidados Paliativos: desde la perspectiva de los profesionales de la salud / Bioethical issues involved in Palliative Care: from the perspective of health professionals

Las cuestiones inherentes al final de la vida constituyen un inmenso desafío para los médicos, debido a la falta de educación formal en lo inherente a cuidados paliativos, y a que se entrelazan conceptos médicos, religiosos, legales y bioéticos en su abordaje. El objetivo de este estudio es identificar, desde la perspectiva de los profesionales de la salud, las cuestiones éticas involucradas en el proceso de atención de pacientes incluidos en cuidados paliativos. Para ello se llevó a cabo de una revisión de 10 artículos, en los cuales se observa la carencia de formación bioética y la aplicación inadecuada (o falta) en lo inherente a manejo adecuado de la información y la dificultad en su comunicación, toma de decisiones compartidas, respeto de la autonomía del paciente, verdad médica, limitación de esfuerzos terapéuticos (AU)

End-of-life issues constitute an immense challenge for physicians, due to the lack of formal education regarding palliative care, and the intertwining of medical, religious, legal, and bioethical concepts in their approach. The objective of this study is to identify, from the perspective of health professionals, the ethical issues involved in the care process for patients included in palliative care. For this, a review of 10 articles was carried out, in which the lack of bioethical training and the inadequate application (or lack) is observed in terms of the proper management of information and the difficulty in its communication, decision making shared, respect for patient autonomy, medical truth, limitation of therapeutic efforts (AU)

Ética médica y atención a pacientes en estadio terminal en el nivel primario de atención / Medical Ethics and End-stage Patient Care at the Primary Care Level

Introducción: El artículo reflexiona sobre la naturaleza multidimensional y compleja de la ética y su relación con las ciencias médicas. Objetivo: Reflexionar sobre la atención a pacientes en estadio terminal desde el punto de vista de la ética médica para una atención médica integral en el primer nivel de atención. Métodos: estudio cualitativo; se emplearon análisis documental, sistematización, análisis y síntesis de publicaciones sobre la temática estudiada como métodos teóricos, para ello se valoran los criterios de autores y resultados que se expresan en artículos publicados. Se realizaron búsquedas, tanto en bases de datos estudiadas como en las plataformas de productos del Nacional Council for Biotechnology Information de la Nacional Library of Medicine of United States of America; y de Elsevier, esta última productora de Embase y Scopus, a través del motor de búsqueda Google Académico, en español e inglés, y sin límite de tiempo. Se emplearon los términos: ética médica, deontología médica, relación médico-paciente, paciente terminal y cuidados paliativos. Se excluyeron aquellos artículos que no habían sido revisados por pares o no mostraban el texto completo. Se revisó la información suministrada por cada fuente y se sintetizó. Conclusiones: En Cuba, la bioética avanza en la medida que lo permite la estrategia de Atención Primaria de Salud, con un Programa del Médico y Enfermera de la Familia resiliente y de valores humanos demostrados nacional e internacionalmente. Como reto se plantea estimular el debate entre saberes para generar cambios a favor de los pacientes, las familias, las comunidades y la sociedad(AU)

Introduction: The article reflects on the multidimensional and complex nature of ethics and its relationship to the medical sciences. Objective: To reflect on the care of terminally ill patients from the point of view of medical ethics for comprehensive medical care at the primary level of care. Methods: A qualitative study was carried out using documentary analysis, systematization, analysis and synthesis of publications on the subject studied as theoretical methods. For this purpose, the criteria of authors and results expressed in published articles were evaluated. Searches were carried out in Spanish and English through Google Scholar, and without time limit, both in the databases studied and in the product platforms of the National Council for Biotechnology Information of the National Library of Medicine of the United States of America and Elsevier. The terms: medical ethics, medical deontolog, physician-patient relationship, terminal patient and palliative care were used. Articles that were not peer-reviewed and those that did not show the full text were excluded. The information provided by each source was reviewed and synthesized. Conclusions: In Cuba, bioethics advances to the extent allowed by the Primary Health Care strategy, with a resilient Family Physician and Nurse Practitioner Program and human values demonstrated nationally and internationally. The challenge is to stimulate the debate between knowledge to generate changes in favor of patients, families, communities and society(AU)

Inteligencia emocional y su importancia en el proceso formativo de especialidades médico-quirúrgicas / Emotional Intelligence and its Importance on the Training Process as within Medical-Surgical Specialties

Introducción: La inteligencia emocional es una habilidad blanda, definida como la capacidad de reconocer las emociones propias y ajenas para gestionarlas frente a otros de manera adecuada. Este tipo de inteligencia se relaciona con competencias y aptitudes humanas en diferentes áreas sociales, académicas y de trabajo. Objetivo: Describir el papel de la inteligencia emocional en la práctica clínica de los residentes médicos, como marco de referencia para su aplicación en la educación teórico-práctica y la realización de futuras investigaciones. Métodos: Se realizó una revisión de la literatura en las bases de datos PubMed, LILACS y Google Scholar. Se emplearon operadores lógicos mediante distintas combinaciones: MeSH: Emotional Intelligence, Medical Residencies, Education, Medical, Education, Medical, Graduate; y DeCS: Inteligencia Emocional, Residencia Médica, Educación Médica, Educación de Postgrado en Medicina. La búsqueda se limitó por año, idioma y acceso libre, teniendo en cuenta criterios de inclusión y exclusión. Se obtuvieron 279 resultados, de los cuales fueron seleccionados 26 para ser incluidos en la revisión y síntesis de los resultados. Resultados: Los resultados se organizaron según su relación con la inteligencia emocional en: medición en residentes médico-quirúrgicos, niveles de estrés y burnout, empatía en la relación médico-paciente, desempeño académico, bienestar y satisfacción laboral. Conclusiones: La inteligencia emocional en los residentes médico-quirúrgicos se ha relacionado con menores niveles de estrés y burnout, comunicación asertiva, mayor empatía con los pacientes y calidad en la atención médica; además, con elevado rendimiento académico, mejores habilidades de enseñanza, liderazgo y motivación; y, finalmente, con mejor bienestar psicológico, satisfacción laboral y rendimiento clínico(AU)

Introduction: Emotional intelligence is a soft skill, defined as the ability to recognize one's own and others' emotions in view of managing them in front of others adequately. This type of intelligence is related to human competences and skills in different social, academic and occupational areas. Objective: To describe the role of emotional intelligence in the clinical practice of medical residents, as a frame of reference for its application in theoretical-practical education and the development of future research. Methods: A literature review was carried out in the PubMed, LILACS and Google Scholar databases. Logical operators were used by means of different combinations from the Medical Subject Headings: Emotional Intelligence, Medical Residencies, Education, Medical, Education, Medical, Graduate. The following combinations from the Health Sciences Descriptors were also used: "Inteligencia Emocional [emotional Intelligence], Residencia Médica [medical residence], Educación Médica [medical education], Educación de Postgrado en Medicina [postgraduate education in Medicine]. The search was limited by year, language and free access, taking into account inclusion and exclusion criteria. A total of 279 results were obtained, of which 26 were selected to be included in the review and synthesis. Results: The results were organized, according to their relationship with emotional intelligence, in measurement in medical-surgical residents, levels of stress and burnout, empathy in the doctor-patient relationship, academic performance, well-being, and job satisfaction. Conclusions: Emotional intelligence in medical-surgical residents has been related to lower levels of stress and burnout, assertive communication, greater empathy with patients, and quality in medical care; furthermore, with high academic performance, better skills for teaching, leadership and motivation; and, finally, with better psychological well-being, job satisfaction and clinical performance(AU)

AELI® KINETEST, complemento para el diagnóstico clínico / AELI® KINETEST: A Complement for Clinical Diagnosis

Introducción: Con la meta permanente de mejorar la relación médico-paciente y favorecer que este último asuma una posición proactiva en la búsqueda de su salud, se implementa la metodología AELI® KINETEST, aceptada desde 2017 por la Oficina Cubana de la Propiedad Industrial, órgano estatal subordinado al Ministerio de Ciencia, Tecnología y Medio Ambiente. Esta emplea una forma diferente de realizar diagnóstico y tratamiento, con una marcada intención de lograr visión integral del paciente, que abarca contexto personal, familiar, laboral, y complementa así el método clínico. Objetivo: Describir los resultados de la atención a pacientes con AELI®KINETEST. Métodos: Estudio retrospectivo, descriptivo y de corte transversal. La población estuvo conformada por 582 pacientes del Hospital Universitario Clínico Quirúrgico Dr. Miguel Enríquez, entre marzo de 2016 y marzo de 2019. Se confeccionó una ficha personal que incluía los resultados de la aplicación del protocolo del test muscular de los miembros superiores para identificar las disarmonías energéticas. Resultados: Se halló una evolución positiva, predominante a partir de la segunda consulta, en la que se encontraba asintomático el 84,4 por ciento y en la tercera, el 91 por ciento. Conclusiones: AELI® KINETEST resulta una metodología que promueve salud desde una visión integral del ser humano; y permite crecimiento personal, control de los síntomas a corto plazo y rápida reincorporación laboral y familiar. Los resultados muestran la aceptación social y apuntan a una inmediata inclusión en el aprendizaje de las ciencias de la salud(AU)

Introduction: With the permanent goal of improving the doctor-patient relationship and encouraging the latter to assume a proactive position in the pursuit of her or his health, the AELI®KINETEST methodology is implemented. It has been accepted since 2017 by the Cuban Office of Industrial Property, a state body subordinated to the Ministry of Science, Technology and the Environment. This methodology uses a different way of making a diagnosis and carrying out treatment, with a marked intention to achieve an comprehensive vision of the patient, covering the individual, family, work, and other contexts. Objective: To describe the results of patient care with AELI®KINETEST. Methods: A retrospective, descriptive and cross-sectional study was conducted. The population consisted of 582 patients from Hospital Universitario Clínico Quirúrgico Dr. Miguel Enríquez, during March 2016 and March 2019. An individual file was prepared, including the results of the application of the upper limb muscle test protocol for identifying energetic disharmonies. Results: A positive evolution was observed, predominantly from the second consultation, at which moment 84.4 percent were asymptomatic; while at the moment of the third consultation, 91 percent were asymptomatic. Conclusions: AELI® KINETEST is a methodology that promotes health with an approach towards a comprehensive vision of the human being, as well as it allows individual growth, short-term symptom control and a rapid reincorporation to work and family. The results show social acceptance and point to an immediate inclusion in the learning of health sciences(AU)

Comunicação do Diagnóstico da Síndrome de Down: Experiências de Mães e Médicos / Communication of Down Syndrome Diagnosis: Experiences of Mothers and Doctors / Comunicación del Diagnóstico del Síndrome de Down: Experiencias de Madres y Médicos

O estudo teve como objetivo conhecer as experiências de mães e médicos em relação ao comunicado do diagnóstico da síndrome de Down (SD). Trata-se de uma pesquisa exploratória e transversal, com delineamento qualitativo. Participaram 9 mães e 7 médicos. Foram realizadas 16 entrevistas semiestruturadas individuais. Os dados foram transcritos e submetidos à análise de conteúdo temática. Constatou-se que, para mães e médicos, é uma experiência complexa e difícil, permeada por sentimentos ambivalentes. Nas mães, predominam a tristeza, medo e angústia. A maioria delas sentiram-se insatisfeitas na maneira como receberam o diagnóstico, isso foi atribuído por elas e pelos médicos à falta de preparo durante a formação profissional. Conclui-se que algumas sugestões podem nortear a comunicação do diagnóstico, no intuito de favorecer a elaboração do mesmo, a saber: respeitar o tempo para a mãe observar e conhecer o bebê antes de receber o diagnóstico, comunicar a mãe com sensibilidade e empatia, preferencialmente na presença do outro genitor e de um psicólogo, procurar dar ênfase aos aspectos positivos da saúde do bebê.

The study aimed to know the experiences of mothers and doctors in relation to the statement of the Down syndrome (DS) diagnosis. This is a exploratory and transversal research, with a qualitative design. 9 mothers and 7 doctors participated. 16 individual semi-structured interviews were carried out. The data were transcribed and submitted to thematic content analysis. It was found that for mothers and doctors, it is a complex and difficult experience, permeated by ambivalent feelings. In mothers, sadness, fear and anguish predominate. Most of them felt dissatisfied in the way as they received the diagnosis, this was attributed by them and the doctors to the lack of preparation during vocational training. It is concluded that, some suggestions can guide the communication of the diagnosis, in order to favor its elaboration, namely: respect the time for the mother to observe and get to know the baby before receiving the diagnosis, communicate it to the mother with sensitivity and empathy, preferably in the presence of the other parent and a psychologist, try to emphasize the positive aspects of the baby's health.

El estudio tuvo como objetivo conocer las experiencias de madres y médicos en relación al comunicado del diagnóstico del síndrome de Down (SD). Se trata de una investigación exploratoria y transversal, con delineamiento cualitativo. Participaron 9 madres y 7 médicos. Se realizaron 16 entrevistas semiestructuradas individuales. Los datos fueron transcritos y sometidos al análisis de contenido temático. Se constató que, para madres y médicos, es una experiencia compleja y difícil, impregnada de sentimientos ambivalentes. En las madres predominan la tristeza, el miedo y la angustia. La mayoría de ellas se sintieron insatisfechas en la forma en que recibieron el diagnóstico, eso fue atribuido por ellas y por los médicos a la falta de preparación durante la formación profesional. Se concluye que algunas sugerencias pueden guiar la comunicación del diagnóstico, con el fin de favorecer la elaboración del mismo, a saber: respetar el tiempo para la madre observar y conocer al bebé antes de recibir el diagnóstico, comunicar la madre con sensibilidad y empatía, preferiblemente en presencia del otro progenitor y de un psicólogo, buscar dar énfasis a los aspectos positivos de la salud del bebé.

La importancia de una comunicación empática con los pacientes y sus familias / The importance of empathic communication with patients and their families

La lectura de experiencias personales en situaciones de compromiso de la salud refleja el impacto que tiene sobre los pacientes y sus familias la manera de comunicarse de los profesionales. En este artículo se recorren textos de la literatura con ejemplos paradigmáticos, se mencionan posibles motivos del uso de jerga médica y se reflexiona sobre la importancia de una adecuada comunicación con los pacientes y sus familias, haciendo hincapié en la escucha activa, la individualización del abordaje considerando el contexto, los hábitos y las habilidades que deben estar presentes en los encuentros ante situaciones críticas. Se subraya la importancia de desarrollar programas formativos que incluyan encuentros de simulación. (AU)

Reading personal experiences in situations involving health problems reflects the impact that inadequate communication has on patients and their families. This article reviews texts from the literature with paradigmatic examples, mentions possible reasons for the use of medical jargon and reflects on the importance of adequate communication with patients and their families, emphasizing active listening, personalized approach considering contextual circumstances, habits and skills that must be present in critical situations meetings. The importance of developing training programs that include simulation scenarios is underlined. (AU)

A study on the application of intraoral camera in the identification of oral anatomical landmarks / 北京大学学报(医学版)

OBJECTIVE@#To preliminarily explore the applicable scenarios of an intraoral camera to assist oral anatomical landmarks recognition, so as to improve the clinical diagnosis and treatment mode, cultivate the concept of caring for patients, strengthen doctor-patient communication, assist experts to teach, and improve the clinical diagnosis and efficacy rate.@*METHODS@#A new type of an intraoral camera was applied in the recognition of oral anatomy landmarks and four application scenarios were developed, namely: (1) clinical diagnosis and treatment scenarios, in which doctors used intraoral camera to conduct a comprehensive examination of patients in the mouth and take videos and photos; (2) doctor-patient communication scenarios, when the doctor told the patient about the treatment plan, the video or photo taken by the intraoral camera was displayed to the patient; (3) expert teaching scenarios, when the expert used an intraoral camera to teach in the patient's mouth, and the young doctor learned oral anatomical signs on the projection screen, with the study of theoretical lessons; (4) difficult case recording scenarios, in the process of clinical diagnosis and treatment, when encountering difficult cases, you could use intraoral camera to record and take photos for young doctors to discuss, and experts to comment and guide.@*RESULTS@#The application of intraoral camera could: (1) improve the clinical diagnosis and treatment mode and raise the clinical diagnosis and efficacy rate; (2) stimulate young doctors' interest in learning, use intraoral camera in assessments, and skillfully combine theoretical knowledge of anatomical landmarks with clinical practice, so as to improve the teaching effect; (3) cultivate, through self or mutual use, the concept of caring for patients and reinforce the importance of gentle operation; (4) strengthen doctor-patient communication. Doctors could communicate with patients more visually, so that the patients could better understand their own situation, and strengthen the patients' trust in the doctors.@*CONCLUSION@#Intraoral camera can assist oral clinical diagnosis and treatment, such as the recognition of oral anatomical landmarks. It plays a certain role in promoting the improvement of clinical diagnosis and treatment mode, stimulating learning interest, cultivating the concept of caring for patients, and enhancing doctor-patient communication.

Abordaje contextual en la práctica del médico de familia / Contextual approach in the practice of the family physician

El contexto representa un conjunto de circunstancias que rodean una situación y, sin las cuales, esta no puede comprenderse en forma correcta. La relación médico paciente está enmarcada en un vínculo contextual. En la práctica cotidiana del médico de familia la atención del paciente se realiza de manera integral, sin disociar el cuerpo del contexto. En este artículo los autores desarrollan el abordaje contextual como herramienta diagnóstica y se describen con detalle dos instrumentos útiles para ponerla en práctica: la evaluación contextual y la entrevista de FOCO (Familia, Orientación y Contexto). (AU)

The context represents a set of circumstances that surround a situation without which it can not be properly understood.The patient-physician relationship is framed in a contextual link. In the daily practice of the family physician, patient careis carried out in an integral manner, without dissociating the body from the context. In this article the authors develop the contextual approach as a diagnostic tool and describe in detail two useful instruments to put it into practice: the contextual assessment and the FOCO interview (Family, Orientation and Context). (AU)

Barreras y facilitadores de los médicos de atención primaria para abordar las consultas vinculadas a la sexualidad de pacientes durante el climaterio / Barriers and facilitators of primary care physicians to address consultations related to the sexuality of patients during the climacteric

Introducción. Pese a la alta prevalencia de disfunciones sexuales femeninas durante el climaterio y a que existen intervenciones para mejorarlas, este problema no suele ser consultado por las pacientes ni explorado por los profesionales de la salud. Si bien suponemos que existen condicionamientos culturales que actuarían como barreras para su abordaje, no conocíamos las percepciones, incomodidades y experiencias de los profesionales que atienden en el ámbito de la atención primaria a pacientes que transitan su climaterio. Objetivos. Comprender desde la perspectiva de los médicos de atención primaria los factores que contribuyen a la invisibilidad de la problemática de las disfunciones sexuales femeninas durante el climaterio en mujeres de clase media atendidas en el Área Metropolitana de Buenos Aires. Diseño. Estudio exploratorio transversal con enfoque cualitativo realizado en el Hospital Italiano de Buenos Aires durante2020 y 2021. Resultados. A partir del análisis de diez entrevistas semiestructuradas a médicos de atención primaria (de familia, clínicos y ginecólogos) identificamos seis ejes temáticos: 1) un modelo institucional en el que el tiempo limitado para la consulta y forma de pago capitada incentivaría a que las las disfunciones sexuales femeninas permanezcan invisibilizadas; 2) la longitudinalidad de la relación médico-paciente contribuiría como un facilitador del abordaje de problemáticas vinculadas con la esfera sexual; 3) la discordancia de género entre los profesionales y las pacientes operaría como un obstáculo para abordar aspectos de la sexualidad durante el climaterio; 4) la biografía y la formación de los profesionales de la salud influiría sobre sus habilidades para abordar la problemática de la sexualidad de sus pacientes; 5) el examen ginecológico y/o la detección de síntomas de depresión contribuyen a abrir la puerta para indagar sobre la disfunción sexual femenina; y 6) el prejuicio de que el fin de la etapa reproductiva implicaría el fin de la actividad sexual. Conclusiones. Si bien no existen recomendaciones formales para la pesquisa sistemática de disfunciones sexuales femeninas, su elevada prevalencia, su fácil diagnóstico y la existencia de herramientas terapéuticas para aliviarlas, ameritan que estén más disponibles entre nuestras hipótesis diagnósticas. (AU)

Background. Despite the high prevalence of female sexual dysfunctions during the climacteric and the existence of interventions to improve them, this problem is not usually consulted by patients or explored by health professionals. Although weassume that there are cultural conditioning factors that would act as barriers to its approach, we were unaware of the perceptions, discomforts, and experiences of the professionals who care for patients who are going through their climactericin the field of primary care. Objectives. To understand, from the perspective of primary care physicians, the factors that contribute to the invisibility of the female sexual dysfunctions problem during the climacteric in middle-class women treated in the Buenos Aires Metropolitan Area. Design. Cross-sectional exploratory study with a qualitative approach carried out at Hospital Italiano de Buenos Aires during 2020 and 2021. Results. From the analysis of ten semi-structured interviews with primary care physicians (family, clinicians and gynecologists) we identified six thematic axes: 1) an institutional model in which the limited time for consultation and capitated form of payment would encourage female sexual dysfunctions to remain invisible; 2) the longitudinality of the doctor-patient relationship would contribute as a facilitator in addressing problems related to the sexual sphere; 3) the gender discrepancy between professionals and patients would operate as an obstacle to address aspects of sexuality during the climacteric; 4) the biography and training of health professionals would influence their abilities to address the problems of their patients'sexuality; 5) gynecological examination and/or the detection of symptoms of depression contribute to opening the door toinquire about FSD; 6) the prejudice that the end of the reproductive stage would imply the end of sexual activity. Conclusions. Although there are no formal recommendations for the systematic screening of female sexual dysfunctions, its high prevalence, its easy diagnosis and the existence of therapeutic tools to alleviate them, deserve that they be more available among our diagnostic hypotheses. (AU)

Alta médica a pedido: o que fazer, doutor? / Discharge against medical advice: what to do, doctor? / Alta médica a pedido: ¿qué hacer, doctor?

Resumo Este artigo aborda as condutas preconizadas pelos conselhos de medicina do Brasil relacionadas à "alta médica a pedido". Trata-se de uma pesquisa documental e exploratória, que buscou identificar e analisar diversas manifestações dos conselhos acerca de questionamentos e dúvidas suscitadas pelos médicos quando se deparavam com pedidos de alta médica. Para tanto, utilizou-se o método de análise hipotético-dedutivo. A partir da problemática apresentada (insegurança ético-jurídica dos médicos no deferimento dos pedidos de alta), levantaram-se as soluções propostas às questões atinentes ao tema destinadas aos conselhos de medicina. Elas foram analisadas criticamente à luz do ordenamento ético-jurídico, com vistas a proporcionar ao médico maior segurança e tranquilidade na condução desse procedimento.

Abstract This paper examines the procedures recommended by Brazilian medical councils regarding "discharge against medical advice". An exploratory and documentary research was conducted to identify and analyze several council publications regarding questions and doubts raised by physicians when faced with discharge requests. Solutions proposed to the issue at hand (ethical-legal insecurity of physicians in authorizing discharges) were analyzed based on ethical-legal frameworks, aiming to provide physicians with greater security and tranquility in conducting this procedure.

Resumen Este artículo discute la conducta recomendada por los consejos de medicina de Brasil respecto al "alta médica por solicitud". Se trata de una investigación documental y exploratoria, que pretendió identificar y analizar diversas manifestaciones de los consejos sobre los interrogantes y dudas planteadas por los médicos ante las solicitudes de alta médica. Para ello, se utilizó el método de análisis hipotético-deductivo. Con base en el problema presentado (inseguridad ético-jurídica de los médicos en la concesión de solicitudes de alta), se plantearon propuestas de solución a cuestiones relacionadas con el tema dirigidas a los consejos de medicina. Se utilizó la perspectiva ética-jurídica, con el objetivo de brindar mayor seguridad y tranquilidad al médico en la realización de este procedimiento.

El paso de la pandemia en un hospital: covid-19 y muerte en Buenos Aires, Argentina / The aftermath of the pandemic in a hospital: covid-19 and death in Buenos Aires, Argentina

Resumen El artículo explora las mutaciones en las prácticas de los profesionales de la salud en el contexto de la covid-19. Se centra en "el área covid" de un hospital de la provincia de Buenos Aires, Argentina, buscando conocer el reordenamiento del espacio y rutinas hospitalarias, y las formas de comunicar la muerte. En un período corto de tempo se observan ajustes en las prácticas profesionales e intentos de nuevas rutinas y rituales. En el vínculo médico/paciente y en la forma de comunicar una muerte se condensan tanto las acciones "excepcionales" (que vulneram rutinas) como intentos de recuperar técnicas de cuidado vinculados al paradigma de la medicina humanizada.

Abstract The article explores the mutations in the practices of health professionals in the context of covid-19. It focuses on "the covid area" of a hospital in the province of Buenos Aires, Argentina, seeking to know the rearrangement of hospital space and routines, and the ways of communicating death. In a short period of time, adjustments in professional practices and attempts at new routines and rituals are observed. In the doctor/patient relationship and in the way of communicating a death, both "exceptional" actions (which violate routines) and attempts to recover care techniques linked to the paradigm of humanized medicine are condensed.

Estratégias e dificuldades encontradas na comunicação de notícias difíceis em um hospital universitário / Strategies and difficulties found in communicating difficult news in a university hospital / Estrategias y dificultades encontradas para comunicar noticias difíciles en un hospital universitario

O trabalho teve como objetivo apresentar estratégias e dificuldades que influenciam o processo de Comunicação de Notícias Difíceis por médicos em um hospital universitário. Trata-se de um estudo descritivo-exploratório, de orientação qualitativa, sobre as estratégias e dificuldades encontradas por residentes (R1, R2 ou R3) e staffs, dos quatro programas da área médica: Ginecologia e Obstetrícia (GO), Pediatria, Cirurgia Geral (CG) e Clínica Médica (CM). A partir de uma entrevista semiestruturada para a análise dos dados foi utilizado o método do Discurso do Sujeito Coletivo (DSC), que mostrou como é importante utilizar protocolos para subsidiar a melhor abordagem com o paciente. Além da formação profissional, para realizar a comunicação de notícias difíceis, foi citado o protocolo SPIKES, seus pontos estratégicos e como ele pode auxiliar o profissional a realizar a melhor conduta. No que tange às dificuldades, a falta de preparo foi um dos destaques, bem como a ausência de um local adequado para a comunicação e os aspectos emocionais envolvidos, tanto por parte dos pacientes quanto dos profissionais de saúde. (AU)

The aim of this study was to present the strategies and difficulties that influence the process of communicating difficult news by doctors in a university hospital. This is a descriptive-exploratory study with a qualitative orientation on the strategies and difficulties encountered by residents (R1, R2 or R3) and staff from the four medical programs: Obstetrics and Gynecology (O&G), Pediatrics, General Surgery (GS) and Internal Medicine (IM). Based on a semi-structured interview, the Collective Subject Discourse (CSD) method was used for data analysis, which showed the importance of using protocols to support the best approach to the patient. In addition to professional training for communicating difficult news, the SPIKES protocol and its strategic points were mentioned, as well as how it can help professionals to conduct themselves effectively. The lack of preparation was one of the main difficulties reported, as well as the absence of an appropriate location for communication and the emotional aspects involved for both patients and health professionals. (AU)

El objetivo de este trabajo fue presentar estrategias y dificultades que influyen en el proceso de Comunicación de Noticias Difíciles por parte de médicos en un hospital universitario. Se trata de un estudio descriptivo-exploratorio, con orientación cualitativa, sobre las estrategias y dificultades encontradas por los residentes (R1, R2 o R3) y personal, de los cuatro programas del área médica: Ginecología y Obstetricia (GO), Pediatría, General Cirugía (CG) y Medicina Interna (CM). A partir de una entrevista semiestructurada para el análisis de los datos, se utilizó el método del Discurso del Sujeto Colectivo (CSD), que mostró cuán importante es el uso de protocolos para apoyar el mejor abordaje del paciente. Además de la formación profesional, para comunicar noticias difíciles, se mencionó el protocolo SPIKES, sus puntos estratégicos y cómo puede ayudar a los profesionales a llevar a cabo la mejor conducta. En cuanto a las dificultades, la falta de preparación fue uno de los destaques, así como la ausencia de un lugar adecuado para la comunicación y los aspectos emocionales involucrados, tanto por parte de los pacientes como de los profe-sionales de la salud. (AU)

Seguro de responsabilidade civil médica não garante segurança do paciente / Medical liability insurance does not guarantee patient safety

O presente ar tigo, pautado no método hipotético-dedutivo, tratou do seguro de responsabilidade civil médica no Brasil diante do aumento das ações judiciais relacionadas à saúde. A partir de uma pesquisa com abordagem qualitativa e utilização de procedimentos bibliográficos e documentais, objetivou-se descobrir se a contratação de seguros profissionais teria um possível efeito preventivo de proteção ao médico e ao paciente contra danos durante a assistência. Para tanto, apresentaram-se noções introdutórias sobre esse tipo de seguro e os principais desafios contemporâneos relacionados a sua utilização para, finalmente, se avaliarem as prováveis consequências dele frente às ações indenizatórias. Verificou-se que a contratação do seguro de responsabilidade civil médica ainda não alcançou números expressivos no país, e que a inexistência de imposição legislativa e a ausência de incentivo pelo conselho profissional competente podem ser fatores que contribuem para esse cenário. Com desafios pré-existentes semelhantes, a experiência nos Estados Unidos demonstrou efeito contrário à prevenção, com o crescimento de ações indenizatórias e o surgimento de uma nova crise. Por fim, os resultados apontaram para a solidificação da segurança do paciente em detrimento das adversidades decorrentes da adesão ao seguro.

The present article, based on the hypotheticaldeductive method, dealt with medical liability insurance in Brazil in view of the increase in health-related lawsuits. From a research with a qualitative approach and the use of bibliographic and documental procedures, the objective was to discover whether the contracting of professional insurance would have a possible preventive effect of protecting the doctor and the patient against damages during care. To do so, introductory notions about this type of insurance and the main contemporary challenges related to its use were presented, and finally, the probable consequences of this type of insurance Against indemnity claims were evaluated. It was verified that the contracting of medical liability insurance has not yet reached expressive numbers in the country, and that the inexistence of legislative imposition and the absence of incentive by the competent professional council may be factors that contribute to this scenario. With similar pre-existing challenges, the experience in the United States has demonstrated the opposite effect to prevention, with the growth of indemnity suits and the emergence of a new crisis. Finally, the results pointed to the solidification of patient safety at the expense of the adversities arising from insurance adherence.

Una aproximación a la dignidad del trabajo médico / The dignity of medical work. A qualitative approach

BACKGROUND: A work that dignifies, that is adequately rewarded and is carried out with social protection is considered decent by the International Labor Organization. AIM: To describe and understand the different dimensions of the dignity of medical work from the perspective of Chilean male and female doctors. MATERIAL AND METHODS: From a qualitative approach, the first stage of the study consisted in the application of an open response survey which was answered by doctors from all over the country. The second stage consisted in discussion instances about dignity of medical work. In the third stage, semi-structured in-depth interviews with doctors of both sexes and of different generations were conducted. The analysis of the data was carried out following the approaches of the Grounded Theory. RESULTS: The concept of dignity of medical work arises from a historical process of social conquest and implies the recognition of the rights of professionals and patients. Optimal conditions are required to provide quality health care. However, even in unworthy conditions, doctors do everything possible to provide a decent care. The need to humanize the relationships that occur in the context of health care is proposed. Carrying out medical work with excellence and professionalism contributes to personal fulfillment. Associativity contributes to dignify medical work. CONCLUSIONS: The dignity of medical work is understood by doctors as a polysemic and relational concept.